Business identity
The Trustee for The Barnes Family Trust trading as Consistent Marketing, ABN 17 685 711 018
Consistent Marketing is starting as a small business. Most Australian small businesses with annual turnover of AUD 3 million or less are not covered by the Privacy Act 1988 unless an exception applies. This notice is a transparency commitment and does not claim that an exemption or obligation has been conclusively determined.
Information collected
- Customer name, business name and email address.
- A Google Business Profile or business website link.
- Preferred writing tone and factual or wording constraints.
- Payment status, transaction reference, invoice and order details.
- Written correspondence, revisions and delivery records.
- Relevant public business information and genuine public reviews.
- Unsubscribe, complaint and suppression records.
Do not provide account passwords, payment-card details outside the payment provider, bank credentials, identity documents, one-time codes, health information or private customer information.
How information is collected
Information may be collected through Stripe checkout, business email and written service interactions, or from public business websites and public profiles relevant to an order or prospect-specific sample.
The free Review Reply Checker operates in the visitor's browser. Consistent Marketing does not intentionally submit or store the text entered into that checker on its server.
Website applications
When you submit the application form, we collect your name, email address, business or project name, message and optional service interest. Links may also provide the service, engagement choice and source-page category so you do not need to repeat them. We use these details to review your enquiry and reply about fit and the next step.
The form sends these details securely to our website server. Brevo processes the transactional notification and sends it to our business inbox, hosted by Zoho. Your address is used as Reply-To, so our team can respond directly. Submission does not add you to a marketing list.
Cloudflare Turnstile checks for automated abuse and may process technical browser and network information. Our server validates submissions and uses a keyed, one-way representation of the connecting network address for short-lived rate limits. We do not put application details in URLs or analytics, or save unfinished forms in browser local storage.
Why information is used
- Process and verify an order.
- Prepare, quality-check, deliver and revise purchased work.
- Communicate about payment, support, complaints and remedies.
- Issue receipts and tax invoices and keep accounting records.
- Maintain opt-out and suppression records.
- Protect the service from misuse or fraud.
- Improve templates and procedures using de-identified operational learnings where practical.
We do not sell personal information or create fake customer reviews.
Service providers and disclosure
Information may be handled by providers needed for payment processing, business email, website hosting, document storage and professional advice. Stripe processes checkout and payment information under its own terms and privacy practices. Information may also be disclosed when required or authorised by law, or reasonably necessary for fraud, security, a dispute or legal claim.
Some providers may process or store information outside Australia. The countries can change with provider infrastructure and account configuration. A customer may request current information about the providers used for their order before supplying non-public information.
Storage, security and retention
We use reasonable technical and organisational steps appropriate to a small written-service business, but no internet or storage system can be guaranteed completely secure.
Application message content is processed by the website server without being saved in a website application-content database. The server retains an opaque content fingerprint, application reference, status, timestamps and provider message ID for duplicate prevention and troubleshooting. These operational records become eligible for removal after seven days and rate-limit records after their short expiry, no later than two days; expired records are removed during subsequent application processing. If there are no further submissions, expired records can remain until processing or maintenance resumes.
Application notifications and correspondence remain in the business inbox for review, response and necessary business recordkeeping. Brevo controls its own transactional logs and any stored email previews according to the account settings; those settings and the business inbox retention are separate from the website records. Hosting and security providers may retain their own technical logs under their policies. Contact us if you want information about retention or wish to request deletion; applicable business and legal requirements may affect what can be removed.
Order, payment, invoice, approval and delivery records are kept for the period reasonably needed for fulfilment, support, disputes, tax and legal recordkeeping. Unsubscribe and suppression records may be kept longer so an opt-out remains honoured. Information no longer reasonably required is deleted or de-identified where practical and lawful.
Access, correction and complaints
A person may ask to access or correct information held about them, or raise a privacy concern through the business email displayed on this site. Identify the relevant order or interaction without sending extra sensitive information. We may need to verify the requester's authority and will respond in writing.
Marketing messages
Commercial electronic messages must use an appropriate consent basis, identify the sender and provide a working unsubscribe method. Opt-out requests are recorded and honoured.
Website providers and links
We have not added third-party advertising trackers. Hosting, security and payment providers may process technical information needed to deliver their services under their own policies. External links are governed by those websites' practices.
Changes
This notice may be updated as providers, legal obligations or services change. The current version and effective date will be published here.
This is a practical launch draft based on public Australian regulatory guidance, not personalised legal advice. It should be reviewed before material changes in scale, data use or service scope.